We want you to be satisfied with your purchase. If any Tommy BoneDigger, USA purchase fails to meet your expectations, you can return your item to us in its original and unused condition within 14 days of receiving it for an exchange or refund. The following items cannot be returned or exchanged: customized, personalized or engraved items, toys, food, perishable and grooming products. Select custom-made items may not be returned or exchanged, but we note such restrictions on the product detail page.
If you would like to exchange or return an item, please ship the original and unused item, along with a copy of your email receipt or packing slip, to:
Tommy BoneDigger, USA
Attn: Returns and Exchanges
15525 Blackhawk Blvd,#1
Friendswood, TX 77546-2910
We are not responsible for items returned to any other address.
For your protection, we recommend you use FedEx, UPS, the US Postal Service or any other delivery service with delivery and tracking capabilities. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 14 days will not be accepted for exchange or return and will be shipped back to the customer.
Should you wish to exchange an item, please do not place a new order through our web site. If you place a new order, your returned item will be treated as a return and may be subject to a restocking fee. If you send the item back to us and note which item you would like in exchange, you will receive complimentary shipping for the exchange and will not be charged a restocking fee.
After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price of the item, less any shipping, handling or restocking fees, or send you a replacement item for exchange. Please note that shipping fees are non-refundable.
To qualify for a refund, all items must be returned in their original condition, including the original packaging, containers, documentation, warranty cards, manuals, and/or accessories. Please do not mark or deface original manufacturer packaging in any manner. When returning or exchanging an item with Velcro, please close the Velcro because it can pull on the fabric if stuck. If the item is damaged because the Velcro pulled on the fabric, we will not be able to accept the item for return or exchange. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you. If you reject that return shipment, Tommy BoneDigger, USA reserves the right to liquidate the inventory and withhold credit.
We encourage you to measure your pet as accurately as possible. We cannot honor exchanges or returns for any merchandise that has been used, or is not in its original new condition. All sale, personalized, custom, toy, food and perishable items are final sale and cannot be exchanged or returned.
We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.
At Tommy BoneDigger, USA we strive to provide great customer service. We wish we could accept all exchanges and returns without any questions or limitations, but that is just not possible. Thank you for honoring these exchange and return policies, so that we can continue to provide you a large selection of quality products.
